Options Accordions

24-25 JULY 2019
ICC Sydney Exhibition Centre
Darling Harbour, Sydney

Back to agenda

Path to a paperless hotel: The Fraser Hospitality Story [Case Study]

Seminar Theatre A
Management & Operations

Join seasoned hospitality IT veteran Howard Phung as he breaks down the five year project overhaul of Fraser Hospitality’s IT platforms. From gaining management buy-in, to challenging the status quo, integrating a new technology stack and eventually delivering a new Property Management System that has become the benchmark for all new properties across the 148 property international group.

Howard will deep dive into his paperless campaign, which now delivers smoother check-ins, a technology led housekeeping system, and operating efficiencies cost savings across all functions of the property. He’ll share the challenges, successes and failures that contributed to getting this project off the ground and implemented in all Australian properties.