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24-25 JULY 2019
ICC Sydney Exhibition Centre
Darling Harbour, Sydney

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Service delivery models: Finding the right balance between people and technology

Seminar Theatre A
Small Hotelier
Management & Operations

In a world of increased automation and technology, where is the place for humans? What does the future hold for the accommodation sector as people are replaced by machines?

Looking at the balance between efficiency and experience, this session will look at: – Decisions you need to consider to offer relevant service in the future – Personality over efficiency – where does your business sit? – Technology as a support, not a service – The importance of people in our industry into the future

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