There’s no argument that technology and it’s intersection with guest experience is hitting us at rapid pace, but with so much discussion around robots, work-flow automation, voice activated rooms, automated housekeeping and a much longer list – the great majority of hotels are yet to implement any of these technologies.
What can we expect as the new norms of guest experiences, from pre-booking to arrival, from stay to post stay?
This session will delve into:
– Technologies and market intelligence that are worth implementing in your hotel
– Departments within your hotel that will most benefit from these innovations
– Efficiencies, service delivery improvements and financial impacts you can expect
– Factors required to speed up the pace of adoption of these new technologies