17-18 July 2018
ICC Sydney Exhibition Centre

Options Accordions

17-18 July 2018
ICC Sydney Exhibition Centre

Back to agenda

Service delivery models: finding the right balance between people and technology

Red Room

In a world of increased automation and technology, where is the place for humans? What does the future hold for the accommodation sector as people are replaced by machines?

Looking at the balance between efficiency and experience, this session will look at: – Decisions you need to consider to offer relevant service in the future – Personality over efficiency – where does your business sit? – Technology as a support, not a service – The importance of people in our industry into the future

google-site-verification: google17a96877139c357a.html