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This is where the leaders of today come to share insight, talk disruption, inspire and challenge you. They’ll delve into the issues facing our industry today, discuss what can we expect to see on the horizon and how they’re strategising accordingly.

Stay updated.

 Preview Agenda

The Sydney rate question: Observations & insights you need to be across
[Panel] Path to the top: A series of Hotel Leaders’ journeys
[Panel] The power of our people: Attracting, nurturing & retaining long-term talent
How green is your hotel? 6 critical considerations for an optimal performing property
[Panel] Owner mandate: Expectations and priorities for GM’s and operators
Selling more than the room: Hoteliers guide to the future of hospitality merchandising

Highlight Session

[Panel] Owner mandate: Expectations and priorities for GM’s and operators

Hear from a panel of hotel owners as they share their priorities, concerns and challenges. Focused on speaking directly to the General Manager’s in attendance, you’ll hear insights into where owners are seeing shortfalls, their expectations in the next 5 years and their ideas for ‘doing it better’. Come armed with questions as these owners are open and ready to discuss!

Bob East, Chairman, Tourism Australia
Jerry Schwartz, Director, Schwartz Family Co
Richard Doyle, Group General Counsel, StayWell Holdings
Roy Strugnell, Investment Manager, Salter Brothers Hotel Group


View full agenda

Hotel Leaders Summit 2019 Speakers

Bob East
Tourism Australia

Lynda Ugarte
Head of Human Resources – Australasia & Japan,

Jerry Schwartz
Schwartz Family Co

Mark Ronfeldt

Josephine Dalton
General Manager Talent Acquisition,
The Star Entertainment Group

Richard Doyle
Group General Counsel,
StayWell Holdings

Gareth Long
Area General Manager,
InterContinental Hotels Group (IHG)

Dean Long
Chief Executive Officer,
Accommodation Association of Australia

Roy Strugnell
Investment Manager,
Salter Brothers Hotel Group

Melinda Lampier
General Manager,
Pullman Sydney Hyde Park

Tish Nyar
Director of Operations Australia & New Zealand,
TFE Hotels

Matthew Burke
Regional Manager Pacific,

Philip Stanley
Managing Director,
Sabre Australia & New Zealand

Mark Thomson
Eco Effective Solutions

Con Katsinas
International Hotel Services (IHS)

Michelle Bevan
Director of Human Resources,
TFE Hotels

Troy Schufft
Director AAoA Training Academy,
Accommodation Association of Australia

Bring the Team

NoVacancy covers all aspects of the guest experience. View all Summits here.

“NoVacancy covered every aspect of hotel operations, sales, marketing and revenue management. Brilliant to have it all under one roof – it’s inspired so many great ideas back in the office. Thank you!”
– Aida Merdovic, Director of Online, Hamilton Island

Why attend NoVacancy?

The industry loves NoVacancy but don’t take our word for it, hear from your peers. Stay updated.

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