Director of Human Resources, TFE Hotels
Michelle has more than 20 years’ experience in customer service and human resource management,
having held senior management roles in the Hospitality, Information Technology and Financial
Michelle has a breadth of experience from undertaking both specialist and general human resource management roles and combines this with general management experience where she transformed and built customer service teams and business units.
Michelle was appointed Director of Human Resources for TFE Hotels in 2014, with responsibility for human resources strategy and practice including service culture development, learning and organisational development, talent and career development, attraction and selection, rewards and recognition and employment policy.
She has been part of many business change projects and cross functional team to drive improved customer experience, finance transformation, systems implementations and preparation for and delivery of new hotel openings.