Biography

Shannon Knapp established SKNapp Consulting in 2015 to capitalise on her 26 years of experience in hotels and reservations services, as well as revenue and distribution management systems.

At global hotel management groups in the USA and Australia, she delivered industry-leading results in contact centres and hotel distribution service centres as an accomplished and results-oriented professional with both executive level and operational hotel experience. Shannon and her consultants collaborate with hospitality professionals on their people, their purpose, and their processes, which leads to optimal profits.

SKNapp Consulting works with small-to-medium hotel groups as well as independent properties in Australia.