Founding Director, Australian Revenue Management Association (ARMA)
Melissa Kalan is the Founding Director of ARMA providing revenue management (RM) education solutions to the wider accommodation industry via the ARMA online yield academy, face to face workshops and founded the annual APAC Revenue Management Summit.
The ARMA online yield academy features the companies popular THINK CHANGE GROW ® Course in yield management foundations, providing access to quality and affordable revenue management education.
The program which helps employer’s upskill their staff to grow their profits has been well received by industry and fulfils an employer training obligation in this critical specialised discipline. Her background includes revenue management positions within Qantas Airlines and The Ritz-Carlton, Hotel Company where she held the role of Director of Revenue Management for their two Sydney properties The Ritz-Carlton, Sydney and Double Bay.
Melissa implemented best-practice techniques at various Ritz-Carlton properties in the Asia Pacific region and wrote the first nationally accredited short course in revenue management which is currently listed on the national training register.
With a passion for revenue management education in the accommodation space Melissa is creating a fast-growing global network of revenue management focused professionals and organisations.