17-18 July 2018
ICC Sydney Exhibition Centre

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17-18 July 2018
ICC Sydney Exhibition Centre

22 June 2018

Design meets food: Delivering the experiential dining experience every guest expects

“The Complete Customer Experience” In a world where there is rapid change, disruption, uncertainty, and fragmented consumers, the role of design and experience has become more valuable than ever before to help brands better connect with their audience. Competition creates new opportunities and a strong visual design language is helping forward-thinking companies gain a competitive […]

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22 June 2018

Curating an art collection that aligns with your brand identity

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22 June 2018

Designing for the luxury market beyond 2018

From understated to elegant, ‘luxury’ has evolved through design, with the ability to manifest itself in many different forms. In this session Harlan Redgen of Redgen Mathieson will share insights into his studios take on luxury and how they approach luxury design. Harlan will share examples of their works and approach, and explore how luxury […]

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22 June 2018

Changing evolution of F&B: taking influence from global trends and transforming local execution

It’s no secret that the better part of Australian hotels are strides behind the wider hospitality market in their F&B offering, but with flowing guests and well positioned real estate, greater opportunities exist to truly transform this revenue centre through well considered design and experience. As the former Creative Director of The Studio at Harrods, […]

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22 June 2018

New luxury for the mobile citizen: Designing for the modern mindset

Join world-renowned design leader and Channel 7 hospitality expert, Juliet Ashworth, as she taps into over 20 years and 110 luxury projects to share her expertise and approach to luxury design. Juliet will share how demographics are not the key drivers of design they used to be but, by understanding the modern traveller’s mindset, property […]

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22 June 2018

Creating memorable brand experiences through signage and wayfinding

Signage and wayfinding are critical to creating memorable guest experiences, a unique opportunity to inform, instruct, and ignite the senses. In this session world-leading luxury hotel consultant Camille Corlette will focus on how signage and wayfinding interplay to elevate your brand, connect to place, and build meaningful human experiences. A global experiential agency, for 40 […]

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20 June 2018

Disrupt the disrupters: Creating destinations through music

The impact of disruptive services like Airbnb and Uber Eats is forcing a major re-think across every aspect of guest experience. The smart operators are looking at how they connect with guests on a personal level and create sought after destinations and precincts rather than just a room and reception counter. Music, and the ability […]

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20 June 2018

Defining guest experience through design: A lighting perspective

Hotel owners have a renewed focus on prioritising their guest and guest experience at all touch points. They’re demanding design that resonates with the owner, the brand and ultimately the guest. Join world renowned lighting designer Mark Elliott in this two-part session on the influence design and lighting can have on the creating a memorable […]

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20 June 2018

Hospitality 2030: The Future of innovation in hospitality

There’s no argument that technology and it’s intersection with guest experience is hitting us at rapid pace, but with so much discussion around robots, work-flow automation, voice activated rooms, automated housekeeping and a much longer list – the great majority of hotels are yet to implement any of these technologies. What can we expect as […]

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