17-18 July 2018
ICC Sydney Exhibition Centre

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17-18 July 2018
ICC Sydney Exhibition Centre

20 June 2018

Virtual Reality: Redefining the way you market and sell your hotel experience

Globally, the hospitality industry has been one of the fastest adopting on Virtual Reality, yet in Australia many hoteliers have struggled to take action, understand the opportunity, and champion the ROI. In this session, VR expert Angus Stevens will expose the real opportunities VR presents for hotel and accommodation providers. Leave with insight into: – […]

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20 June 2018

Standing on the shoulders of giants

Join seasoned travel industry executive Tammy Marshall as she analyses the technologies and disruptors hitting hoteliers across all verticals of your operations. Where do you start, what comes first, products, services, platforms, data? Tammy will help you build and secure your business by cherry picking what’s worked from some of the best (and worst) business […]

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20 June 2018

Hospitality 2030: The Future of innovation in hospitality

There’s no argument that technology and it’s intersection with guest experience is hitting us at rapid pace, but with so much discussion around robots, work-flow automation, voice activated rooms, automated housekeeping and a much longer list – the great majority of hotels are yet to implement any of these technologies. What can we expect as […]

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20 June 2018

Technology Challenge: The frictionless hotel experience [Panel]

New technology and the new generation are fast approaching. With them comes a new set of expectations on hotels and accommodation. How will hoteliers handle these new expectations while accommodating the legacy needs of now? Join our panelists as they are put to the test through a series of scenarios involving technologies including: – Face […]

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20 June 2018

Tech Panel: What’s new, what’s hot, what’s coming? [Panel]

Join this panel of technologists, innovators and hoteliers as they engage in open discussion about what’s trending, integrating technology into your property, ROI on technology investments, what the next 5 years of innovation may look like and much more…

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20 June 2018

Blockchain and hotels. Don’t get left behind!

One look at payment, loyalty, distribution and data silos and there is no doubt that many things in travel are broken thanks to an underlying technology infrastructure that has outlived its use for the most part. Add in that the speed of change has quadrupled over the last 3 years and it’s not farfetched to […]

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20 June 2018

Path to a paperless hotel: The Fraser Hospitality Story [Case Study]

Join seasoned hospitality IT veteran Howard Phung as he breaks down the five year project overhaul of Fraser Hospitality’s IT platforms. From gaining management buy-in, to challenging the status quo, integrating a new technology stack and eventually delivering a new Property Management System that has become the benchmark for all new properties across the 148 […]

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20 June 2018

Using data to improve business decisions

Harnessing the power of data to gain a competitive advantage is no simple task, but with the right knowledge, tools and strategy can be a driving force in acquiring, converting and retaining more guests. In this session, Maria will help you better understand: – Personalisation – Understanding your competitive position – Knowing your customer – […]

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07 June 2018

Service delivery models: Finding the right balance between people and technology

In a world of increased automation and technology, where is the place for humans? What does the future hold for the accommodation sector as people are replaced by machines? Looking at the balance between efficiency and experience, this session will look at: – Decisions you need to consider to offer relevant service in the future […]

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