NoVacancy 2023 Theme: “Innovate to Elevate”
The hotel and accommodation industry has demonstrated remarkable resilience and adaptability in recent years. However, with ongoing economic uncertainty, it is more critical than ever to explore innovative solutions to elevate your hotel and ensure its long-term success. We invite you to join us as we delve into the latest trends and technologies in the hotel and accommodation industry and explore how to position your hotel for growth and long-term success. With expert insights and practical strategies, you will learn how to leverage the most up-to-date tools and technology, deliver exceptional guest experiences and propel your hotel to new heights. This is your chance to gain a competitive edge in the industry and an event that you simply cannot afford to miss.
[Panel] With labour, supply, and operating costs on the rise, it's crucial to stay ahead of the game to maximise revenue. In this session, our panel of experts will explore practical strategies to optimise revenue streams in groups, meetings, F&B, wellness, and beyond. Our panel of experts will share real-life experiences of how to enhance revenue while ensuring guest satisfaction and value remains a top priority.
[Panel] In today's ever-evolving hotel industry, market dynamics can be unpredictable. As a result, it is imperative that as a business, you remain responsive to these changes and aligned towards a common goal. However, silos between sales, marketing, and revenue can create major roadblocks for success. Communication barriers and misaligned goals can lead to inefficiencies, missed opportunities, and revenue loss. That's why a winning commercial strategy that prioritises alignment is essential. Join our expert panel for a thought-provoking session where they'll share how to create a winning commercial strategy that boosts productivity, drives revenue and enhances success.
[Panel] Join us as we explore the complex world of hotel distribution and how to strike the perfect balance in an ever-changing landscape. We'll cover smart pricing strategies, optimising your distribution channels, managing OTA vs direct business and how to leverage reviews and boost bookings.
[Panel] Understanding your guests is a critical part of a successful revenue management strategy, allowing you to create personalised pricing and offerings for your guests. But how effective is your approach? In this session, we'll explore some simple but powerful strategies to segment smarter. We'll explore how to leverage the latest AI technology to identify high-value customer segments, predict demand patterns, and personalise offerings to maximise revenue and guest satisfaction. A must-see session for those looking to gain valuable insights into their guests and ultimately drive profit.
[Expert Commentary plus bonus panel] It's no secret that data-driven decisions are crucial for success in today's market. Join us to uncover ANZ's Hotelier trends for 2023, and what to expect in 2024. Discover how to leverage forward-looking data, extract actionable insights from search data, and position yourself for success in a competitive market. Don’t miss the chance to learn how you can tackle the different challenges of the dynamic tourism market in Australia and New Zealand.
[Panel] In our uncertain economic climate, booking behaviour has become increasingly unpredictable. Fluctuating lead times, uncertain occupancy rates and more last minute cancellations means it is crucial to have a deeper understanding of your customers and product in order to maximise revenue. Our expert panelists will share valuable insights on how to gain a better understanding of your guests' preferences and behaviour, and how to maximise your revenue when faced with uncertainty.
[Panel] The hotel industry has made an impressive post-pandemic recovery, but now faces new challenges amid economic uncertainty. To stay competitive, it's crucial for hoteliers to remain agile and adapt to emerging trends and evolving expectations. Join our impressive panel of successful leaders as we delve into the current challenges and opportunities faced by the industry, and discuss strategies to thrive in these turbulent times. From navigating rising costs, skills shortages, evolving guest expectations and preparing for the return of Chinese tourism, we'll explore actionable insights to help hoteliers stay ahead of the curve.
[Expert Commentary] This session is your ultimate guide to staying informed, staying agile and positioning yourself for success. We invite you to explore essential industry outlooks, economic forecasts and predictions in this must-see session. Remain competitive by staying one step ahead and prepare for the challenges and opportunities that lie ahead.
[Panel] Discover the key to delighting guests with personalised and value-driven experiences. As modern guests grow increasingly dissatisfied with cookie-cutter experiences, crafting personalised experiences at each touchpoint of the guest journey is more important than ever. Our panel of experts will share real-life examples of how to exceed expectations and create memorable moments that keep guests coming back for more.
[Panel] As the hotel industry continues to face a scarcity of skilled staff, eroding employee loyalty and rising labour costs, how can you make your hotel stand out and be a magnet to potential employees? Join our panel of experts as they share innovative strategies that have successfully attracted and retained top hotel talent. From irresistible incentives that go beyond traditional perks to creating a workplace culture that fuels employee engagement and loyalty, gain invaluable insights into building a team that stands the test of time.
[Panel] Your role as a leader expands beyond traditional performance metrics. A thriving culture of wellbeing is equally recognised as a vital cornerstone for long-term success. This engaging session is designed to empower you as a leader to foster team wellbeing, boost employee satisfaction, and ensure the resilience and motivation needed for enduring success.
[Solo Session] Join Destination NSW CEO Steve Cox as he shares essential outlooks for 2023 and beyond. Explore key trends and upcoming opportunities that can empower your hotel to thrive. Don't miss this opportunity to stay one step ahead of the curve.
[Panel] Small hotels often contend with fierce competition from larger chains armed with substantial budgets, well-established brand recognition, and robust loyalty programs. Yet as a small hotel, you possess a distinct advantage - the freedom to embrace innovation and drive significant change. Join us for this impactful session, where we will explore how thinking outside the box can help you stand out from the crowd, leverage your charm and deliver unforgettable experiences that keep guests coming back.
[Solo] As every business owner can attest to, finding the right people to support your grand vision poses a significant challenge. And this is even more true for regional small businesses. This session promises to deliver useful tips, insights, experiments gone well (and spectacularly wrong) when building teams in small accommodation providers like yours.
[Expert Commentary] Your website plays a crucial role in attracting and converting potential guests. First impressions count, and your website is often the first point of contact for prospective guests. This is your opportunity to emphasise your USPs, leverage positive reviews and establish credibility. Thats's why it's crucial to create a stand out website that helps influence your guests' decision making process. This session will explore key elements that make a successful website, from impactful design to seamless user experiences. Discover how to optimise your website to engage visitors and convert them to guests - whilst keeping costs low.
[Expert Commentary] This session is a must see as we explore how you can leverage analytics to maximise your results. Join us for an insightful session where we'll delve into using analytics in 2023 to gain audience insights, track website performance and optimise marketing channels. Don't miss this opportunity to learn how to make data-driven decisions that drive impressive results.
[Expert Commentary] They say a picture says a thousand words, and in the competitive hotel industry, this holds particularly true. Images of your property have the power to convert guests, so showcasing your hotel in the best light is crucial. Don't have the budget for a professional photographer? Make this session a must-see on your agenda, as we reveal the secrets to capturing striking images on your smartphone. From composition and lighting to editing techniques, we'll show you how to create professional-quality photos of your property that will leave a lasting impression.
[Panel] For those in small hotels, you'll know that a solid marketing strategy is crucial to driving bookings and staying competitive in today's market. However, with limited resources and a tight budget, it can be challenging to make a significant impact. In this session, we'll provide you with valuable insights and practical solutions to maximise your marketing, without breaking the bank. Plus, we'll dive into the latest AI tools that can help you optimise content and generate more direct bookings.
[Panel] Join us for an enlightening panel discussion that challenges the perception of sustainability as a mere obligation and reveals its true potential as a revenue booster. Explore how to not only embrace the core principles of people, profit and planet, but also leverage them as a catalyst for success.
[Expert Commentary] We understand that navigating the sustainability landscape can be daunting. That’s why this session is a must-see for hoteliers looking to drive real change. Gain valuable insights on where to start, how to measure progress, and most importantly, how to effectively communicate your achievements. Discover the key strategies to quantify, improve, and report your progress, and unlock the metrics that truly matter.
(Essential insights) Today's travellers face a challenging dilemma: finding a middle ground between cost savings and environmentally responsible travel choices. While a majority of global travellers express a preference for sustainability, economic uncertainties often cause them to prioritise spending over environmental concerns. This informative session will explore comprehensive research that explores how economic uncertainty and sustainable choices are interlinked, and how we can shape a future where the two go hand in hand.
[Panel] Achieving sustainability while satisfying diverse stakeholders can be a delicate balancing act. From the intricate dynamics between owners, operators, engineers, branding managers and guests, to the unique hurdles posed by the age and features of your building, it can feel challenging to find the right balance. This informative panel discussion will explore the common challenges faced by hoteliers on their sustainability journey. By sharing real-world examples, our experts will highlight how you can navigate these challenges and find sustainable solutions that keep all stakeholders satisfied.
[Panel] When navigating the vast world of sustainability, How can you initiate a truly impactful change? Discover how simple initiatives can lead to significant positive outcomes for your environment and community. Our panel of experts will share practical and effective strategies that produce meaningful change and help to create a more sustainable future.
[Panel] Waste management plays a crucial role in sustainable hotel operations. By focusing on the responsible management of resources, you can significantly reduce your environmental footprint AND drive cost savings. From purposeful procurement to reducing, reusing and recycling, this session will explore how you can make a positive environmental impact and foster a culture of environmental responsibility in your team.
[Panel] The hotel industry is witnessing a rapid transformation in the way guests interact with technology. While hoteliers aim to deliver exceptional, high-touch service, there are concerns about how technology will impact guest satisfaction. This session will explore how you can leverage the right technologies to deliver a seamless guest experience whilst generating bottom line benefits for your hotel.
[Panel] Artificial Intelligence has garnered significant attention lately for its potential to streamline processes. But how can you harness its power and the tangible benefits it brings in your day to day operations? Join us as we deep dive into practical examples that demonstrate how AI can be leveraged to simplify processes, and find solutions to complex tasks resulting in valuable time and cost savings. We'll cut through the noise and provide you with practical insights on how to truly harness its potential and revolutionise your hotel operations.
[Panel] As hotels embrace more advanced technologies, the need for robust cybersecurity measures has never been more crucial. Join our industry experts as we explore the evolving cybersecurity landscape, how you can manage risk with a robust cyber security response plan and ensure your data is complaint and protected. Stay one step ahead and secure your most valuable asset.
Communication is key to guest satisfaction. It can drive loyalty and revenue and so it is crucial to create tailored interactions that span the guest journey - from research, booking, check-in, during the stay, and after check-out - and leave a memorable impact. In this panel session, we’ll explore how to enhance communication efficiency in your staff and leverage data to deliver personalised experiences and offerings across thousands of guests and boost your revenue.
[Panel] It's no secret that Mobile check-in can offer numerous benefits to your hotel. With 60% of travellers preferring a hotel with contactless technology, you not only have the potential to increase guest satisfaction but also to save time and increase revenue, sales and direct bookings. So what's holding you back from harnessing the full potential of this technology? Our panel of experts will cut straight to the challenges many hoteliers face in the space, from navigating mobile keys to streamlining the automation process, this session has you covered - whatever your budget.
[Panel] In today's rapidly evolving digital landscape, the sheer abundance of technology and software options can make it challenging to navigate the digital landscape. Let us help you cut through straight to the centre of new and emerging tech, explore where you may be falling short and ensure that you invest in the tech that aligns with your hotel's unique requirements and goals.
[Panel] Transform your digital marketing strategy from good to great and gain a competitive edge in today's crowded online marketplace. Our panel of experts will provide valuable insights and practical advice on how to optimise your digital marketing efforts and maximise ROI, whatever your budget. Don't miss this opportunity to learn about the latest digital marketing trends and techniques, from influencer and user generated content to low lost and no cost marketing, and identify which approach is right for you.
[Expert Commentary] With social media platforms becoming the go-to destination for inspiration and discovery, creating engaging video content to promote your hotel has never been more important. This expert session will teach you how to craft engaging reels for video platforms such as TikTok, Snapchat, and YouTube Shorts to showcase your property in the best way. Learn how to use readily available tools and techniques to create compelling videos that not only look great, but boost conversions and turn your audience into loyal customers.
[Panel] As one of the fastest-growing technologies, AI is transforming the way businesses operate. With its ability to automate tasks, streamline operations, and provide valuable insights, AI has become a valuable tool for savvy marketers looking to increase productivity. In this session, we'll take a deep dive into the world of AI and explore the latest tools and techniques. You'll learn how to leverage it to optimise your marketing strategy and drive more bookings, unlocking new opportunities for success.
[Expert Commentary] Elevate your hotel's online presence and drive more bookings with the power of Search Engine Optimisation (SEO). Join us for an exclusive session where we'll delve into the latest SEO trends and strategies to enhance your hotel's visibility online, no matter your budget. Whether you run a small boutique hotel or a large chain, this is a must-attend session to gain a competitive edge and propel your hotel's online presence to new heights.
[Expert Commentary] Recent research indicates that travellers remain motivated and eager to travel. As we look at outside forces such as current economic headwinds, it is more important than ever to understand that travellers are closely evaluating every aspect of their experience. As such, insights into their behaviour are essential for capturing demand. This session will deep dive into new research into the customer motivations and mindsets behind purchasing decisions in 2023. This session examines those factors that influence traveler spending habits, helping you reach consumers at these critical points.
[Panel] Loyalty plays a pivotal role in the success of your hotel. In 2023, it's time to move beyond the traditional confines of the system and embrace personalisation and meaningful rewards that your guests actually want. In this session, our panel of experts will deep dive into what makes guests loyal to your brand or property, explore innovative strategies to captivate customers, shape guest experiences and create lasting connections with guests.
[Panel] Step into a world where design and environmental responsibility intersect, as we delve into the forefront of sustainable hotel design solutions.
[Solo Session] Nic is a multiple award-winning architect and leader in the arts and architecture world. Join him as he shares the secrets behind designing mixed-use hotels that harmoniously blend luxury, sustainability, and community enrichment.
[Panel] Join this invigorating discussion as we explore how to seamlessly blend co-working with leisure and activity spaces, where boundaries blur and new possibilities emerge.
[Solo Session] Samson is the founding director of ODO, the designers behind the highly anticipated 1hotel Melbourne. This project was borne in the pandemic and envisioned for a future focused on health and wellbeing. Samson will explore the intersection between structural experience, soul, and efficiency, and the results that can bring to the bottom line.
[Solo Session] Explore how cutting-edge technologies are revolutionising design, from interior design, space optimisation, construction and supply chain management. This session will explore real-world examples of how you can leverage this technology to minimise costs and maximise efficiency.
[Panel] Journey into the future of hotel design as we explore the horizons of innovation and creativity. Position yourself at the forefront of cutting-edge design, as we explore the trends that should be on your radar for 2023 and beyond.
[Panel] This session shines a spotlight on accessible hotels leading the way in embracing all-inclusive design. We will explore how hotel spaces can be thoughtfully crafted to cater to the needs of the aged, neurodiverse or those with disabilities, and innovative design strategies that create a welcoming environment for all.
This session will explore traditional wisdom, cultural values, and sustainable practices in hotel design. Learn how to create authentic and respectful guest experiences while empowering local communities.
[Joint Presentation] Join Technē Architecture + Interior Design's co-founder and director, Nick Travers, and associate director Sam Sempill, as they delve into their innovative approach of blending design thinking with sensitivity to heritage, culture and community. In this session, they will share their insights into designing for regional contexts and the trends in this space, how to transform a venue into a destination, and their approaches to creating spaces that captivate and entice visitors. Project case studies to explore include Portarlington Grand Hotel in Geelong, Victoria, and Astor Hotel Motel in Albury, New South Wales.
[Solo Session] Callie is a visionary architect with extensive industry experience. In this session, he will share the importance of incorporating human behaviour into design, and how to use this knowledge to curate highly engaging human centric social spaces that leave a lasting impact.
[Solo Session] As the 'first of its kind' hotel, the Palm Beach Hotel promises architectural elegance with a perfect blend of beauty, luxury, and peaceful serenity. Join Danny as he shares the thoughtfully curated spaces and dynamic presence that make this hotel truly iconic.
[Joint Presentation] This session will share cutting-edge research that investigates how design materials contribute to carbon footprint. Tina will share the impact on location, delivery method and carbon offsets by suppliers, debunking some myths along the way. Learn how to utilise natural materials and simple effects to create dynamic and thoughtful designs that are practical, cost-effective and sustainable.